Refund policy

    • Return window: 30 days from delivery (standard for AU consumer law)
    • Return process: Contact you first before returning items
    • Return shipping: Customer pays return shipping unless item is defective
    • Refund timeframe: 5-10 business days after receiving returned item
    • International returns: May take longer due to customs and shipping
    • Non-returnable items: Specify any hygiene or personalized items